Monthly Archives: April 2011

How Hard Do You Make Your Guests Work?

I recently purchased a smartphone which came complete with a four page 1”x3” instruction booklet that consisted of 4 pages, two of which were in Spanish. This got me to thinking about how, instead of making the guests life easier…..

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How Do I ……?

One critical point that has to be addressed repeatedly is the training of that new staff. Much as you would like to, you cant leave that training to be done by your new staff or even by returning staff if you want everything to run smoothly…

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