Monthly Archives: March 2015

Could You Be the Next Radio Shack?

By now we all know that Radio Shack has gone the way of Montgomery Wards, Sears, and Borders.  While we all shake our heads and tell each other that it is so sad, the fact is that there were a number of indicators that should have rung the alarm bells. It doesn’t matter what size […]

Posted in Customer Experience, Management | Tagged , , , , , , | Leave a comment

Is Your Website Earning Its Keep?

If your website is working for you it should be bringing you customers. If it is just sitting there and not delivering it is costing you big time.

Posted in Uncategorized, Website | Tagged , , , , , | Leave a comment
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