Monthly Archives: February 2016

What You Need to Know Before You Hire Your Front Desk Team

I need to hire a whole new team this year for my front desk. Last year’s team did an OK job but I’m sure that they could have done better. I need to find the best people for the job. Here is what I’m going to ask this year.

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What Do All Those Numbers Mean?

I’m sure that you already review your accounting information on a monthly basis at a minimum, but I have found that a lot of you don’t review the other information that you are regularly collecting. This other information is critical to your marketing efforts, your advertising efforts and your plans for the future of your […]

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Training Your Team for Positive Customer Relations

How to keep your temper under control while a guest is yelling at you and causing a scene at the front desk is a real challenge. Here are some ideas that I have used that have helped my employees do a better job with customer relations.

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Getting Good Customer Information into the System

I have lost most of my posts.  Please be patient with me while I try to recreate them. In the meantime, if you would like to read this post but don’t want to wait around, please leave me your name and email address and I will send you a copy. Thank You, Pamela Wright FocusedWords […]

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What Do I Need to Ask My Website Developer/Host?

You invest a lot of money into your website and may be surprised to learn that you didn’t get what you thought you were paying for. There are a number of questions that you should be asking and you definitely need to understand the answers you are receiving. Above all else, you should document what […]

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How Can I Keep Content Fresh Without Spending Hours on It?

Everyone tells me that I need to add content to my website on a regular basis in order to keep my ranking on Google. I don’t have time to write that much. How do I keep my content fresh without spending all of my time on it?

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Where Can I Find Groups to Market To?

I would love to have more group stays but I’m not sure how I find the groups to market to. Would it make sense to try to go after the corporate meeting angle? How about clubs or organizations. Where do I start?

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What Should I Have in My Group Marketing Packet?

Bringing in groups can be a huge boost to the bottom line, particularly during the off season. Here are some tips on what you need in your group marketing packet.

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How Do I Handle Groups When They Arrive?

I have lost most of my posts.  Please be patient with me while I try to recreate them. In the meantime, if you would like to read this post but don’t want to wait around, please leave me your name and email address and I will send you a copy.   Thank You, Pamela Wright […]

Posted in Uncategorized | Comments closed

Ways to Tell if Your Marketing is Working

Unless we measure the ROI on our marketing efforts, we don’t know if we are sending good money after bad. It isn’t hard, it just takes a little time setting up a reporting system.

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