Tag Archives: reservation

Training Your Team for Positive Customer Relations

How to keep your temper under control while a guest is yelling at you and causing a scene at the front desk is a real challenge. Here are some ideas that I have used that have helped my employees do a better job with customer relations.

Posted in Customer Experience | Also tagged , , , , | Leave a comment

4 Steps to Knocking Their Socks Off

After traveling around the country and checking into RV parks and after having managed RV parks I have noticed that recognizing that the front desk is the core to our marketing efforts is not at the head of our marketing plan. It is so easy to hire people who have some experience in taking reservations […]

Posted in Management, Marketing, Training | Also tagged , , , , , , , , , , , , | 2 Responses
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